Sale and Return Policy
Due to the varied locations of our manufacturers, some of which are located outside the United States, we cannot guarantee that any orders shipped directly from our manufacturers to our customers will always arrive in a timely manner. This is due to the fact that shipments crossing international borders may be delayed by the Customs Service, beyond both our manufacturers' and our control. Please note that sometimes our manufacturers discontinue products without our knowledge. If you order a product(s) that has been discontinued, we will notify you promptly so that you may select an alternative product(s) or receive a full refund. If we do not have the item(s) you ordered in stock and it is necessary for us to order your product(s) from our manufacturer(s), we will collect a deposit from you equal to 100% of the total cost of the order (including shipping charges if applicable) at the time your order is placed with us. When the product is shipped to you, we will apply this deposit as payment towards your order. This deposit is fully refundable until the product is shipped and you may cancel your order at any time prior to that.
International Shipping & Free Shipping
All Free Shipping Offers apply to the standard domestic shipping methods we use - Federal Express Ground and/or USPS Priority Mail. The transit time for these methods usually takes 2-4 days once the order is filled. If you need an item sooner, you will be responsible for paying the cost between the standard shipping method and the one you elected.
1. All item(s) must be returned within 30 days of receipt with tags attached. Item(s) showing evidence of wear or use will not be accepted for return or exchange. NO EXCEPTIONS.
Custom Sized, Adult XX-Large and Crystaled/Stoned Dresses
Dresses which are custom made to your size and measurements or are greater than size Adult X-Large are NOT returnable.
Dresses which have stones/crystals added greater than 2 gross per your request and are therefore "customized" are also NOT returnable. We have some dresses in stock which we have pre-stoned with more than 2 gross and these dresses are returnable. If you would like to have crystals added to a dress but are unsure of the size, we recommend ordering the dress without crystals and trying it for fit. Once satisfied with the size, you can then return the dress to us to have crystals added.
PLEASE NOTE: ALL item(s) MUST be returned to the the address printed on the top of your receipt. If you have any questions, contact us toll free at (866)747-7020.